Effective Date: December 2025
Evix AI
Honolulu, Hawaii, USA
Website: https://evix.ai
Email: [email protected]
These Terms & Conditions (“Terms”) govern your access to and use of Evix AI’s website, software, automation systems, AI agents, consulting services, and subscriptions (collectively, the “Services”).
By accessing or using the Services, you (“Client”) agree to be legally bound by these Terms.
By using the Services, Client acknowledges that they have read, understood, and agreed to these Terms. These Terms constitute the entire agreement between Client and Evix AI and supersede all prior discussions or representations unless expressly agreed in writing and signed by both parties.
Evix AI provides AI-powered automation and technology services, which may include but are not limited to:
AI voice, SMS, email, and chat reception systems
CRM configuration and automation
Workflow automations, APIs, and integrations
AI agents trained using Client-provided inputs
Consulting, setup, optimization, and support
All Services are provided remotely unless otherwise agreed in writing.
Evix AI does not guarantee business outcomes, revenue, lead volume, or conversion performance.
Client represents and warrants that they own or have lawful rights to their own:
Business data
Customer information
Scripts, recordings, and prompts
Branding, messaging, and content
Any materials provided to Evix AI
(collectively, “Client Data”).
Client Data remains the exclusive property of the Client.
Client grants Evix AI a limited, non-exclusive, revocable license to use Client Data solely for the purpose of delivering the Services.
All Evix AI-developed materials, including but not limited to:
Automation workflows
AI agents, logic, and decision trees
Prompt engineering
System architecture
Scripts, templates, configurations, and processes
(collectively, “Evix AI IP”) are and shall remain the exclusive property of Evix AI.
No ownership or license to Evix AI IP is transferred to Client unless expressly agreed in writing.
Client may use the output of the Services but may not copy, resell, reverse engineer, white-label, or redistribute Evix AI IP.
Client agrees to:
Provide accurate and lawful Client Data
Maintain required third-party subscriptions
Review and approve AI behavior
Monitor automations regularly
Ensure compliance with applicable laws
Evix AI is not responsible for failures caused by incorrect Client Data, misuse, or third-party platform changes.
All fees are due in advance unless otherwise stated in writing.
Setup fees are non-refundable
Monthly services are billed automatically
Failure to pay may result in suspension or termination
All payments are final once processed.
All Services operate on a month-to-month basis unless otherwise stated in writing.
Thirty (30) days written notice is required to cancel
Cancellation becomes effective at the end of the following billing cycle
No same-month or retroactive cancellations apply
No refunds are provided for prior or current billing periods.
Evix AI may modify pricing, fees, or service structure.
Clients will receive at least thirty (30) days advance notice
Clients may accept changes or cancel before they take effect
Continued use after notice constitutes acceptance
Client is responsible for all third-party costs, including CRM platforms, phone numbers, call minutes, SMS, email, APIs, and automation tools.
Evix AI does not control or guarantee third-party platforms and is not responsible for outages, pricing changes, or policy updates.
Client acknowledges and agrees:
AI systems are not human
AI responses are probabilistic and may be incorrect
Errors, misroutes, or misunderstandings may occur
Evix AI is not liable for missed calls, incorrect bookings, AI responses, or customer dissatisfaction resulting from automation behavior.
Client acknowledges that Evix AI systems may place, receive, route, monitor, or record voice calls, SMS messages, and electronic communications.
Client represents and warrants that they have obtained all legally required consents, including TCPA consent, prior express consent, or prior express written consent, where applicable.
Client is solely responsible for compliance with all federal, state, and local laws governing:
Automated calls and AI voice
SMS and MMS messaging
Call recording and disclosure requirements
Client agrees to indemnify and hold harmless Evix AI from any TCPA claims, fines, penalties, lawsuits, or regulatory actions.
Evix AI does not provide legal advice regarding compliance.
Client authorizes Evix AI to configure, deploy, and operate automation systems on Client’s behalf using Client Data and instructions.
Evix AI acts solely as a technology service provider, not as a partner, agent, employee, or legal representative of Client.
Client retains full responsibility for business decisions, customer communications, and compliance.
Client agrees not to initiate chargebacks or payment disputes without first contacting Evix AI in writing.
Initiating a chargeback for services rendered constitutes a material breach of these Terms.
In the event of a chargeback:
Evix AI may immediately suspend Services
Client remains liable for all outstanding balances
Client agrees to reimburse Evix AI for chargeback fees and administrative costs
Evix AI reserves the right to pursue collections or legal remedies for abusive or fraudulent chargebacks.
For enterprise or custom engagements, additional terms may apply (e.g., scope, pilots, timelines).
Unless expressly stated in a separate written agreement signed by both parties, these Terms govern all engagements, regardless of deal size.
No oral statements modify these Terms.
Services are provided “AS IS” and “AS AVAILABLE.”
Evix AI disclaims all warranties, express or implied, including fitness for a particular purpose, accuracy, or uninterrupted service.
To the maximum extent permitted by law, Evix AI shall not be liable for indirect, incidental, consequential, or punitive damages.
Evix AI’s total liability shall not exceed the amount paid by Client in the thirty (30) days preceding the claim.
Client agrees to indemnify, defend, and hold harmless Evix AI from claims arising from:
Client business operations
Client Data
Client misuse of Services
Legal or regulatory violations
Evix AI may suspend or terminate Services for non-payment, misuse, illegal activity, or violations of these Terms.
Access to systems may be revoked immediately upon termination.
Evix AI is not liable for failures caused by events beyond reasonable control, including platform outages, internet failures, or acts of God.
Evix AI may update these Terms at any time. Continued use of Services constitutes acceptance of updated Terms.
These Terms are governed by the laws of the State of Hawaii.
Exclusive venue shall be Honolulu, Hawaii.
Any claim must be brought within one (1) year of the cause of action.